Shipping Policy

Last Updated: September 17, 2026

We know you're excited to receive your BIRTHMARK order.

Many of our products are made after you place your order, so we need some time to prepare, print, check, pack, and ship your order. Here's what you can expect.

1. Order Processing & Delivery Time

Once your order is successfully placed, we begin processing it and, where applicable, start production.

Because some of our products are made specifically for each order, they may take a little longer to reach you than regular ready-to-ship products.

Estimated Production & Delivery Time

15–20 working days

This is our estimated overall timeframe for production and delivery. It is not a guaranteed delivery date.

The actual time may vary depending on your location, courier service, order volume, holidays, weather, and other circumstances that may affect delivery.

We appreciate your patience while we prepare your order.

2. Shipping Charges

FREE SHIPPING ACROSS INDIA 🇮🇳

We offer free standard shipping across India on eligible orders, unless a different shipping charge is clearly shown during checkout.

3. Please Check Your Delivery Address

Please make sure the address you provide at checkout is complete and correct.

Your delivery details should include:

  • Full Name

  • House/Flat Number

  • Street/Locality

  • City

  • State

  • PIN Code

  • Active Mobile Number

Please double-check these details before placing your order.

If an order is returned to us because of an incorrect or incomplete address, the recipient was unavailable, or multiple delivery attempts were unsuccessful, additional shipping charges or other applicable consequences may apply where permitted by law.

4. Order Tracking

Once your order has been shipped, we may provide tracking details through the contact information linked to your order.

Please note that tracking information may take some time to become active after the package has been handed over to the courier.

5. Delivery Delays

While we do our best to get your order to you on time, sometimes delays can happen for reasons outside our control.

These may include:

  • Courier or logistics delays

  • Bad weather

  • Natural disasters

  • Public holidays

  • High order volumes

  • Incorrect or incomplete address details

  • Deliveries to remote locations

  • Transportation disruptions

  • Government restrictions

  • Other unexpected circumstances beyond our reasonable control

If your order is delayed, we appreciate your patience while the courier works to deliver it.

6. Damaged Packages

We want your order to reach you safely.

If your package looks visibly damaged when it arrives, please take clear photos or videos of the package before opening it, where reasonably possible.

If the product inside is damaged, please contact us as soon as possible and send us:

  • Your Order Number

  • Clear photographs/videos of the package

  • Clear photographs/videos of the damaged product

This helps us understand what happened and assist you more quickly.

7. Delivery Attempts

Please make sure someone is available to receive your order at the delivery address.

If the courier is unable to deliver your package after multiple attempts, it may be returned to us.

If this happens, please contact our support team so we can guide you on the next steps.

8. Need Help?

If you have any questions about your shipment or delivery, we're happy to help.

Email: support.birthmark@gmail.com

Business Hours: Monday–Saturday, 10:00 AM–6:00 PM IST

We appreciate your patience and support while we make and deliver your BIRTHMARK order.