Privacy Policy

Last Updated: September 17, 2026

At BIRTHMARK — Marked By Time, your privacy matters to us.

When you visit our website or place an order, we may need to collect some information to process your purchase, deliver your order, provide customer support, and improve your experience.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

1. What Information Do We Collect?

Depending on how you use our website, we may collect information such as:

  • Your full name

  • Billing and shipping address

  • Email address

  • Mobile or telephone number

  • Order and purchase details

  • Payment-related information

  • Product preferences

  • Information you provide when contacting our support team

  • Device and browser information

  • IP address

  • Information about how you use our website

  • Information collected through cookies and similar technologies

We only collect information that we reasonably need for our business, services, and legal obligations.

2. How Do We Use Your Information?

We may use your information to:

  • Process and fulfil your orders

  • Process or facilitate payments

  • Prepare and deliver your products

  • Send order and delivery updates

  • Handle returns, exchanges, refunds, and cancellations

  • Answer your questions and provide customer support

  • Improve our products, website, and services

  • Detect and prevent fraud or unauthorized transactions

  • Keep our website and systems secure

  • Send promotional or marketing communications where permitted and where you have provided the required consent

  • Meet our legal, tax, accounting, and other regulatory requirements

We don't collect your information just for the sake of collecting it. We use it to operate BIRTHMARK and provide our services to you.

3. Payment Information

When you pay for an order, your payment may be processed through a third-party payment gateway or financial institution.

These providers may collect and process payment information according to their own privacy and security policies.

BIRTHMARK does not intend to store complete debit-card numbers, credit-card numbers, CVV numbers, UPI PINs, or banking credentials on our own servers.

For your security, never share your UPI PIN, OTP, CVV, password, or other confidential payment information with anyone claiming to be from BIRTHMARK.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to make your shopping experience smoother.

These technologies may help us:

  • Keep important website features working

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Support analytics and advertising, where applicable

You can usually manage or disable cookies through your browser settings.

Please note that turning off certain cookies may affect how some parts of our website work.

5. Who Do We Share Your Information With?

We may share the information needed to provide our services with trusted companies and service providers that work with us.

These may include:

  • Payment gateways and payment service providers

  • Courier and logistics partners

  • E-commerce and website service providers

  • Technology and analytics providers

  • Customer-support service providers

  • Professional advisors

  • Government authorities or law-enforcement agencies when required by law

We only share information where it is reasonably necessary for the relevant service, business purpose, or legal requirement.

We do not sell your personal information as a standalone product.

6. How Do We Protect Your Information?

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no website, internet connection, or electronic storage system can be guaranteed to be completely secure.

While we work to protect your information, we cannot promise that information transmitted or stored electronically will always be 100% secure.

7. How Long Do We Keep Your Information?

We keep your information only for as long as we reasonably need it for purposes such as:

  • Providing our services

  • Completing and maintaining transaction records

  • Handling returns, refunds, or disputes

  • Preventing fraud and misuse

  • Maintaining business records

  • Meeting legal, tax, accounting, and regulatory requirements

When information is no longer reasonably needed, we may delete or securely dispose of it, subject to applicable legal requirements.

8. Third-Party Services

Our website may use or link to services operated by other companies.

For example, this may include payment providers, courier services, analytics tools, advertising services, or other third-party platforms.

These companies may have their own privacy policies and terms. We recommend reviewing their policies when you use their services or provide information directly to them.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us.

We'll review the situation and take appropriate steps where required.

10. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to your personal information

  • Ask us to correct inaccurate information

  • Request deletion of information where legally permitted

  • Make other privacy-related requests available under applicable law

If you'd like to make a privacy-related request, contact us at:

support.birthmark@gmail.com

We may need to verify your identity before processing certain requests.

11. Changes to This Privacy Policy

As our business and services change, we may occasionally update this Privacy Policy.

Whenever we make changes, we'll publish the updated policy on this page and change the Last Updated date.

We recommend checking this page from time to time to stay informed about how we handle your information.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: support.birthmark@gmail.com

BIRTHMARK — Marked By Time

Your trust matters to us, and we'll continue working to handle your information responsibly.